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 From MG In-Game Admins ByteKeeper & Snake Eyes

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Katt

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Number of posts : 145
Age : 50
Location : Glendale, Az, USA
Registration date : 2008-07-11

PostSubject: From MG In-Game Admins ByteKeeper & Snake Eyes   Wed Jan 21, 2009 1:28 am

Post subject: Sending Message to support Email .. MUST FOLLOW (UPDATED)
New Announcement!!!! Posted: Tue Jan 20, 2009 9:33pm


Greetings!!

As you all know, the support email was created to help players with their concerns that this board is unable to resolve. There are some matters that took long enough to resolve due to lack of information given.
Do not blame us, if your accounts be deleted, for multi-accounts, even if you have sent a message for sitting and of having similar IPs, while not providing us the necessary information.

So, if I may just imply to all, that sending an email to the support email, should be complete, precise and clear.

Please note ALL of these templates to be used.

Reporting a Multi-account, cheater, botter, scripter, farmer, farm account/s.
Please always state your account info:
Account Name:
User ID #/character link:
Cluster/Server #:

Then the account/s of the player/s you are reporting:
Account name:
User ID #/character link:

**optional description of the report.


========================
Reporting for Account sitting/same IP:
Please always state your account info:
Account Name:
User ID #/character link:
Cluster/Server #:
Duration of account sitting: (if necessary)

Then the other account/s involved.
Account Name:
UserID/character link:
.
.
.

=========================

Other matters that needs to be reported:
Please always state your account info:
Account Name:
User ID #/character link:
Cluster/Server #:

Then the description of the report....


----------------------------------------

REPORTS NOT HAVING THE REQUIRED INFORMATION WILL BE SKIPPED...

We know this is not much of a burden and we hope for everybody's cooperation..


Thank you!!!
Bytekeeper
In Game Administrator
MonstersGame UK/US

Quote:
Gratitude unlocks the fullness of life. It turns what we have
into enough, and more. It turns denial into acceptance, chaos to order,
confusion to clarity. It can turn a meal into a feast, a house into a
home, a stranger into a friend. Gratitude makes sense of our past,
brings peace for today, and creates a vision for tomorrow.

_________________
Meow & Purr
De Profundis~~~~Ad Astra


Please contact admins for serious in-game issues: support.mguk@googlemail.com
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Katt

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Number of posts : 145
Age : 50
Location : Glendale, Az, USA
Registration date : 2008-07-11

PostSubject: Re: From MG In-Game Admins ByteKeeper & Snake Eyes   Wed Jan 21, 2009 1:32 am

Everyone also needs to please remember, only send the email from the email account that you have listed on your settings page. Esp. if you are reporting someone for cheating. This way, if Snake or Byte has to look into your account, they can email you a new password so you will be able to log back in. they are unable to see what your original password was, so they when they look into your Account they will issue you a temp. password. You will receive email notification anytime this happens.

If you ave any questions, feel free to contact me. And the support email is in my siggy under Foamy.

_________________
Meow & Purr
De Profundis~~~~Ad Astra


Please contact admins for serious in-game issues: support.mguk@googlemail.com
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